Telecoms & IT
Telecoms & IT
Industry
JEM is used by Telecoms and IT distributors, resellers and businesses selling directly to consumers. JEM is a ‘sell anything, bill anything’ platform and it has evolved to be able to deal with the unique characteristics of the Telecoms and IT industry.
Challenges
- Unable to bill monthly subscription and usage based products and services
- 1000’s of products and stock lines to manage
- Quotes difficult to configure and price
- Lack of self service access for customers and resellers
- Time consuming to record and process orders
- Missing or incorrect commission payments
- Heavy reliance on spreadsheets
Solution
JEM is a complete business management platform enabling everything from Quotes & Order Processing to Billing & Inventory Management, all within a centralised CRM.
JEM’s Quote Builder allows easy configuration and pricing of any products and services. This allows sales staff, call centres or resellers to quickly combine a full range of Telecoms and IT specific products and check pricing and gross margins. Deals can be closed out fast using JEM’s integrated e-sign solution. JEM can also provide live broadband availability checks based on the customer’s address.
JEM allows for multiple price books and discount levels so you can have control over your pricing across all customers and channels. If commission is part of your commercial model then JEM can report any amounts you are owed and automatically reconcile this against reports from your suppliers. Commission for your sales team is also fully supported by JEM.
JEM’s order workflow can be tailored to match your processes and provisioning can be automated via 3rd party APIs. Billing is seamlessly generated from the data you’ve already captured and the output can be integrated with any 3rd party accounting package. Inventory management, virtual warehousing and despatch processes are also fully supported by JEM.
Benefits
Control your entire business from a single system, from pricing and discounts to commission and billing, JEM provides consolidated reporting across all channels.
Reduce your admin overheads and reliance on spreadsheets. JEM’s advanced features and high volume capability mean that the number crunching is done for you. Also by highlighting any inconsistent or missing commission amounts, you can be sure you’re being paid correctly.
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Key Features
CRM
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Rating Engine
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Customer Portal
Read MoreA self service, branded portal to allow end customers to engage with the products and services you sell them, get back up data around any billing and …
Customer Support
Read MoreCustomer Queries JEM Customer Support allows you to easily see and deal with customer queries. Customers can raise tickets via email, the Reseller …